Covenant Eyes does what it can to limit conflicts with other programs on your computer. However, for a variety of reasons, software conflicts can happen.
Tip: Turning off the computer’s antivirus (AV) before you install Covenant Eyes is highly recommended and can help ensure smooth installation and avoid future issues.
Required Covenant Eyes Files
Note: required files only pertain to the Windows operating system.
AV programs use the terms “Exceptions” or “Exclusions” for setting up special permissions. Putting these three (3) Covenant Eyes files on the Exceptions/Exclusions list is your way of customizing the antivirus so the Covenant Eyes program can run without interference:
Versions of Covenant Eyes for Windows that came before version 9.0.0 need three additional files added to the Exceptions/Exclusions list:
For additional assistance please contact our Member Care team.
The following programs are compatible with Covenant Eyes. Configuration is highly recommended.
Please contact our Member Care team if you’d like some assistance configuring any of these programs.
- 360 Total Security
- Charter Security Suite
- Endpoint/Enterprise Antivirus (compatibility depends on who manages the antivirus definition and if Covenant Eyes is white-listed)
- eScan (*install Covenant Eyes first)
- Frontier Deep Guard Internet Security
- G Data
- Managed Antivirus* (compatibility depends on who manages the antivirus definition and if Covenant Eyes is white-listed)
- McAfee Internet Security
- Microsoft Security Essentials
- Panda & Panda Dome
- PC Matic
- Qihoo 360 Total Security
- Rising Antivirus
- Spectrum Security Suite
- Symantec Endpoint Protection
- Total Antivirus
- Total Defense
- Trend Micro
- VIPRE Internet Security (*install Covenant Eyes first)
- Windows Defender
- Windows Firewall
- ZoneAlarm (compatible with Screen Accountability™ only when our filtering is off)
- Avast Security
- AVG (Screen Accountability™ members will need to disable AVG’s Fake Website Shield in order to prevent filtering issues)
- ESET Cyber Security
- G Data Antivirus
- Kaspersky Internet Security
- K7 Antivirus
- Mac Firewall
- Norton Security & Norton 360
- Panda Antivirus
- PC Matic
- Total AV
- Total Defense
- Trend Micro Antivirus
- Vipre AV
Known Compatibility Issues
The following programs are known to present compatibility issues with Covenant Eyes. For further explanation, contact Member Care.
- Adaware Antivirus: compatibility is nuanced; contact our Member Care team.
- BitDefender: compatibility is nuanced; contact our Member Care team.
- Comodo: only compatible when our filtering is off or “Filter loopback traffic” in Comodo is disabled.
- Endpoint/Enterprise/Managed: when those words are in the name, it’s a strong indicator that the antivirus and/or firewall is controlled by an IT dept or a computer specialist. We are happy to provide to the member, through email, the necessary information about files, URLs and IP addresses. He/she can then relay that to the IT department or “computer guy.”
- Webroot: Covenant Eyes’ filter and Webroot are not compatible on Windows. If you wish to use Covenant Eyes’ filter, you cannot use Webroot.
- ZoneAlarm: Covenant Eyes’ filter and Webroot are not compatible on Windows. If you wish to use Covenant Eyes’ filter, you cannot use ZoneAlarm.
- Other conflicts include any other monitoring/filtering software either installed or on the network/router. This includes parental controls that affect time limits, app limits, and filtering. These must be removed in order for Covenant Eyes to fully function.