If, while using the Filter service, you notice that Covenant Eyes is preventing you from getting to a website you believe you should have access to, check these two items:
1.) Verify that the site you are trying to visit isn’t intentionally blocked by one or both of our blocking levels.
Standard: Blocks access to all adult, pornographic and explicit sites. Malicious and phishing domains are blocked. This level does not block proxy or VPNs, or mixed-content sites; sites like Reddit are allowed. Google and Bing are set to SafeSearch.
Strong: All Standard Blocking and blocks proxies, VPN domains, and some mixed-content sites (like Reddit.) Google, Bing, DuckDuckGo, and YouTube (Moderate) are set to SafeSearch.
If the site is deliberately blocked by your filter level, you may add it to your Allow List and refresh Covenant Eyes to access the site.
If you are certain that the website you are trying to visit is being incorrectly blocked, there may be a conflict between Covenant Eyes and another piece of software you use.
2.) Check your computer or your network for conflicts.
It’s normal to think that having several filtering services is a good idea. However, the filters end up fighting against each other. If you utilize one or more of the services listed below while using Covenant Eyes, a “fight” may occur and result in blocked access to websites that are otherwise permissible.
To see if this is the case, verify that there are no other content filters installed on the computer. If there are, please uninstall the program and/or browser extension. If not, you can easily switch to a mobile hot spot to determine if there is a conflict on the network you are connected to. If after switching to a mobile hot spot, the issue resolves itself, you can be confident that there is a conflict on the prior network. You may then disable/remove the conflicting service from your device or from your router/network, leave Covenant Eyes in place, and restart your computer. Then, try to access the site that was blocked before.
Here are some programs that may conflict with Covenant Eyes:
- Antivirus programs
- OpenDNS (or similar router-based filters)
- Advanced Security through Cox/Comcast/Xfinity (Mac®)
- Any app or program that implements and/or protects DNS settings
- Disney Circle (a device for controlling your home WiFi)
- Coffee shop, Corporate, and Educational wireless networks that are using filtering
- Google WiFi Parental Controls
- Other filtering programs
- Parental Controls on Mac (for Covenant Eyes to work, they must be turned off on every profile)
- Parental Controls through your Internet Service Provider
- Screen Time settings on Mac or iPhone®/iPad®
For additional assistance, including technical troubleshooting, please contact our Member Care team. They are happy to help!