Why can’t I get online? (iPhone®/iPad®)

If, while using the Covenant Eyes app for iPhone®/iPad®, you find yourself unable to get online, here are a few questions you can answer to identify the problem and get back to browsing:

Are you using Screen Time’s Content Restriction feature?

One possibility for unexpected blocking is a setting in Apple’s Screen Time feature, it tends to display like the image below. Certain settings in the Web Content section of Screen Time can block web pages and may even conflict with Covenant Eyes. If you are not using Screen Time, proceed to the next question.

To check on this, start by tapping open the Settings app.

Then, locate and tap the “Screen Time” option. On the next screen tap “Content & Privacy Restrictions.” Once there, tap on “Content Restrictions.” (If Screen Time has already been set up on your device by an ally, this step will require him/her to enter the four-digit pass code they created.)

Now, tap the “Web Content” option.

On this page check two items:

  1. Web Content – is it set at “Allowed Websites Only”? If so, change that to “Unrestricted Access.”
  2. Never Allow – make sure the site you need to access is not on that list.

Go ahead and exit the Settings app and try to get online. If unsuccessful, please work through the following questions.

Is it a block page or is it not loading?

We need to determine if you are receiving the Covenant Eyes block page (based on your blocking level or your Block list) or if you are receiving an error that the page cannot load. A block from Covenant Eyes can come in two forms, either the Covenant-Eyes-branded block page or an Invalid Certificate error.

In the Covenant Eyes browser, test a benign page, like www.ford.com, to see if you have access to the internet. If you are not seeing a Covenant Eyes block page, proceed to the next step.

Are you connected to Wi-Fi or mobile data?

Determine if you’re connected to Wi-Fi or mobile data. By switching to the other, you can discover if there is an issue with the former.

If you find switching from mobile data to Wi-Fi solves your problem, you may have had a weak signal, a connection too slow to load a web page, a limit on the amount of data your device can use, or Covenant Eyes may not be enabled to use Cellular on your device.

To check if Covenant Eyes is allowed in the Cellular settings of your device, from your home screen, tap on the Settings app, followed by Cellular. Scroll down to find Covenant Eyes and make sure the toggle is turned on and green. If it was off, attempt loading the web page in the Covenant Eyes browser once more after you’ve toggled it on.

If you find switching from Wi-Fi to mobile data solves your problem, your router may need to be rebooted or you may have controls on your network that are not allowing you to access the internet.

Are you unable to open or use the Covenant Eyes app at all?

If you are unable to tap and open the Covenant Eyes app at all, you may have one or more Screen Time settings set up. Review your Screen Time settings (like App Limits, Downtime, and Allowed Apps) to make sure Covenant Eyes isn’t being restricted.

Some people have changed the Allowed Store Content for Apps from “Allow All Apps” to something else. In order for Covenant Eyes to work, the app level will need to be at “17+”.

Still unable to get online?

If you’re unable to get online after walking through these steps, please contact Member Care.